Privacy notice

Who we are

Supreme Financial Solutions Limited is the data controller for the personal information described in this notice. We are registered in England and Wales, company number 13181682, with a registered office at Lumaneri House, Blythe Gate, Blythe Valley Park, Solihull, West Midlands, B90 8AH.

Supreme Financial Solutions Limited is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority.

Where your information is processed as part of the advice and product arrangement carried out through the Partnership, the Openwork privacy notice also applies. You can read it here.

Our registration with the Information Commissioner's Office is [ICO_NUMBER].

How to contact us

If you have a question about this notice, or you want to exercise any of the rights set out below, contact us at office@supremefinancialsolutions.co.uk or write to us at Lumaneri House, Blythe Gate, Blythe Valley Park, Solihull, West Midlands, B90 8AH.

The person responsible for data protection enquiries is [DP_CONTACT].

What information we collect

The information we hold depends on what you ask us to do. It may include:

• Contact details such as your name, address, telephone number and email address
• Personal details such as date of birth, nationality, marital status and dependants
• Financial information such as income, employment, outgoings, credit commitments, savings and existing borrowing
• Property details for the property you own or intend to buy
• Health and lifestyle information, where it is needed to arrange protection or insurance cover
• Identity documents required to meet our anti money laundering obligations
• Records of our correspondence with you, including call notes and emails
• Technical information about your visit to this website, described in our cookie policy

Health information is a special category of personal data under UK data protection law. We only collect it where it is necessary to arrange the cover you have asked about, and we rely on your explicit consent to do so.

How we use it, and our lawful basis

We only use your information where the law allows. In practice we rely on the following bases:

Where we rely on consent you can withdraw it at any time by contacting us. Doing so does not affect anything we did before you withdrew it.

Automated decisions

Lenders and insurers use automated systems, including credit scoring, to decide whether to offer you a product and on what terms. Those decisions are made by the provider rather than by us. If you are declined you can ask the provider to explain the decision and to have it reviewed by a person.

[AUTOMATED_DECISIONS]

Who we share it with

We share your information only where it is needed to do what you have asked, or where the law requires it. That may include:

• The Openwork Partnership, as our principal firm
• Lenders, insurers and product providers considered for your case
• Credit reference and fraud prevention agencies
• Solicitors, conveyancers, valuers and estate agents involved in your transaction
• Our regulators, including the Financial Conduct Authority, and other bodies where we are legally required to disclose
• Suppliers who provide our IT, telephony and document storage systems, who act on our instructions and cannot use your information for their own purposes

We do not sell your personal information, and we do not share it with third parties for their own marketing.

Sending information outside the UK

[TRANSFERS_STATEMENT]

Where information is transferred outside the UK, we make sure an appropriate safeguard recognised under UK data protection law is in place, such as adequacy regulations or standard contractual clauses.

How long we keep it

We keep your information for as long as we need it for the purpose it was collected, and then for the period required by our regulatory obligations.

Retention periods are set by our own policy and by the requirements of the Openwork Partnership and the Financial Conduct Authority.

Your rights

Under UK data protection law you have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete information, where there is no continuing reason for us to hold it
• Ask us to restrict how we use your information while a query is resolved
• Object to us using your information where we rely on legitimate interests
• Ask us to transfer information you gave us to another organisation
• Withdraw consent at any time, where we relied on consent

There is no charge for making a request. We will respond within one month. If your request is complex we may need longer, and we will tell you if that is the case.

Some rights are qualified. Where we are required by law or by our regulator to keep a record, we may not be able to delete it even if you ask us to. We will explain the reason if that applies.

Complaints

If you are unhappy with how we have handled your personal information, tell us first so we have the chance to put it right.

You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection, at ico.org.uk or on 0303 123 1113.

Complaints about advice rather than data protection are handled separately. Contact us and, if we cannot resolve matters with you, you may be able to refer the complaint to the Financial Ombudsman Service.

Changes to this notice

We review this notice periodically and will update it when our practices change or when the law requires it. The date at the top shows when it was last revised.

If we make a material change we will make that clear on this page.